Global Collections Services. Delivered Locally.
Our global debt collections services are delivered locally by experienced collections experts who are dedicated to your account. We have global reach, so we can support you wherever you do business. Our fully flexible service means we can vary the tone of the communications as required, giving you the peace of mind that your brand is being represented as you would wish. Our reporting gives you the transparency that you need, plus you can access your accounts online in real time for the latest updates.
Because our collectors are dedicated to your account, we quickly get to know your business thoroughly. We share information relating to dispute resolution to accelerate the learning process and develop our cumulative account specific knowledge. In this way our strong learning culture directly impacts our performance outcomes.
We have significant experience in resolving disputes that have escalated, often to the point of stalemate. we take a collaborative approach that seeks to realise an outcome that leaves both sides feeling satisfied with the outcome and with a greater chance that they will work together again in the future. Our deep understanding of your business and our advanced collections techniques means we can unlock entrenched disputes and enhance your customer’s experience of your brand.
Outsource your overdue accounts to Vantage Credit in order to benefit from:
- Dedicated collections experts who are fully briefed on your business
- Local service delivery to maximise third party impact
- Multi lingual service to facilitate building rapport
- Expertise in each country to benefit from locally nuanced collections processes
- Fully transparent reporting and real time access to your accounts
- Robust quality control processes to ensure accurate service delivery
- Globally compliant services that reduce your internal compliance overhead